User Guide

How to Prevent Email Bouncing Related Issues

Last Update: May 7, 2017

This guide was made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.

Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. 

(To know how to remove yourself from bounce list check this link out)

 

The points below will help you to understand and prevent email related issues


1) First, navigate to "Settings"->"Emails" page. Open the email alert you want to edit. 

 

2) Open the "Recipients" tab, make sure that the "Sender Name", "Reply-to-Email" and "Recipient Emails" are filled out. 

 

3) After that, navigate to the "Advanced" tab and scroll down. 

 

4) Make sure that the "Sender Email" is properly set. Click the "Save" button.  

 

Now check the bottom of this guide for the additional steps, you can skip the JotForm Version 3 section if you are not using it. 


In addition to this, we recommend that you add noreply@jotform.com and noreply@formresponse.com on your contact list. If you are using an email address with a custom domain, then it would be best to ask your IT team or your email provider to whitelist JotForm's IP addresses and domain names, you can refer to this guide for that: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

If the issue continues or if you If you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be set up as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on form. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

 

Important Note: When testing email notification, you have to submit actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated with your JotForm account (the Primary email address). Simply open your form in "live mode" (click on "Preview"), fill out the form and submit a test entry in order to see if the notifications are being sent correctly. You should get the notification on the specified email address.

50 Comments...

  • omabird

    Thank you. I think this will resolve the problem!

  • shugm

    Hello,
    I'm not recieving any email from my form. I've dbl check the form and everything seems correct. Could you please check your bounce list? coloradocouponclub@comcast.net

  • GayeKershaw

    Have tried all this and still nothing??

  • Fenmaz

    I tried to use filter and canned message in gmail to send an auto confirmation email from my email to the person who submitted the form (filter the notification email). Then the email says send to noreply@jotform.com or noreply@jotmail.com and I didn't receive that email. How can I change that? Tks?

  • billjr

    I want to send this particular form to another address.

  • jdavidlara

    what if I changed my email in profile, why is it still giong to the one I registered with, am I stuck with that email forever, because it keeps going to that one.

  • Rana

    how do i send email notification to different email address ??

  • littleflaunters

    HI it is still not working. I am not getting any mail on my mail ids after clicking on submission.
    Please help

    https://www.facebook.com/pages/Little-Flaunters/198648903592290?id=198648903592290&sk=app_190322544333196

  • Peter

    Have you tried verification of email addresses via http://GreenAppleMail.com?

  • sashaniala

    I have followed these steps and still no email. The submissions are in my account but have not gone to my email address.

    Any suggestions?

  • iass

    hye. thanks for the solution. it works on my personal gmail but not on my preferred working email. could you check whether this email end up in your bounce list or not; iass@agri.upm.edu.my

    thank you!

  • illumin8

    Hi There, my email is a business one, and I received only a few test emails, please advice on how to make it functional. Tried filtering as well.

  • krector760

    can you please remove info(at)harryslajolla(dot)com from your blocked list.

  • BCRL

    How i can to setup for the e-mail alert without "noreply@jotform.com" ???

  • Jazyl Jade

    Same problem. Please help! :( I cant receive any emails if people fill up my form.

  • sandstone

    how do i edit existing email notification settings without adding additional notifications?

  • fresurf

    Can you see if mathias.lyngmark@boliden.com is on your blocked list, and please remove him if that is the case.
    It works to a lot of addresses on the same mail server, but just his stopped working a while ago.

  • AdamRoynon

    I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

  • jordangeller

    Hello. Same issue here with my "Tell Us About Yourself" form. Can you please check your logs? Thanks.

  • bcurls14

    I'm having the same issue. Using the preview button and sending a submission works great, but on my live site it won't work.

  • roneygynfg

    Quero receber e-mail de notificação no contato@forcalocacoes.com.br

  • UNWSP

    For some reason when we use the "noreply@jotform.com" e-mail address with any form that is less than 6 fields, the e-mails do not come through. Can you think of any reason this might be happening, or is this something weird with our IT system?

  • Marc

    How about a notification tab in jotform that indicates if jotform received a bounced email from an account? I assume from your sender log, that you know which account the email was sent for. It would take a bit of programing but would eliminate a lot of customer requests to see if they are on the bounce list.

  • Helix1250

    I am also suffering with the same issue as others and not receiving emails to other people that have been setup on the notification list. Is there a fix for this, I have checked all the basics, bounce list etc...

  • pillarmarketing

    Anyone else not receiving emails from @yahoo.com addresses? I discovered I was getting all email submissions but NOT ones submitted from people with yahoo.com addresses. No big deal... just like the top 3 email services on the internet and we are not getting reservations from them. Jotform is dropping the ball.

  • smdnaveed92

    Thank you

  • lnn

    Hi,
    I'm using the app "email verification" but the sender email confirmation that i have received is not mine, but from JotForm. How can I change this?
    Thank you very much.

  • JJWPTecommerce

    We are having issues with our forms, and getting alot of complaints! In the notifier email: We have manually input the recipients email where we want forms to be sent and this is not working!!! Any suggestions?!

  • guest_51067612819053

    I keep trying to down load my form as PDF but it is not WORKING

  • adyfitry

    WOW.. thnk so much.. it solve my problem..

  • GPPR

    I tried these suggestions and nothing, My email is not getting the forms anymore. Any other advice?

  • VanguardiaEsteticaRosario

    I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

  • findabite

    I created notification and successfully did the test, but when submitting a for I never receive submission?

  • engravingcustomized

    The customer is not getting the jotform email with all the details on it, I have everything set up like the instructions say, can you please see if earcandycabs@hotmail.com is on a bounce list?
    Thanks

  • Nthabiseng

    I cant set or get email notification I also struggle to reach mail box
    thanks

  • Alee

    i keep getting unencrypted emails from places of businesses that would normally not do this, and in past I've received encrypted emails from them, specifically rogers.com is sending these and this has to do with my billing info so its confidential so can someone explain this to me and also when i look at sender it says reply to : and then also a mailed by: which says bounce.et- before the .com what is this? and also when viewing an outside website directly from my emails it says certificate problem with the site. whats happening?

  • DYMprestamos

    I recieved my last form on my email on feb 22. Since then for some reason they are not comming in. I see the activity sent email log on my account and they randomly fail but I don't recieve any of them. I turned off encryption on my form, same thing.
    I randomly send emails from other accounts to my Jotform email and I recieve them.
    I tried changing the notification settings to various things but no luck. Any suggestion will help. Thank you.

  • sprudio

    I do not want to give my e-mail here as I am getting spam as it is and putting my e-mail here will bring more spam. My solution was to change the e-mail address and now it works again. However this is not first time when happens in last 3 years. Somehow once at 6-9 months I have to change the incoming e-mail- so this should be a solution for others too. I thought that paying will make a difference in service- but it doesn't.

  • avigdorla

    Hi so I had this issue with email addresses being added to the bounce list as well. I followed the instructions above including adding the domain names to our white list. But my email addresses are still being added to the bounce list. Is there anything else I can do to prevent this from happening?

  • hr587

    I have literally followed every step in this guide, and I am still constantly missing form submissions because our company's emails are continuing to be put on the bounce list. I have seen that I am not the only user with these issues. Please make this fix a priority.

  • Alicia

    I also have the same problem. No email notifications for my primary address and nothing helps. I've recently added a second email address and I get the notifications properly, but the main email seems to be not not working even when I add a new "send" button to my form. Could you please fix it asap

  • AusSmart

    Hey i've tried this and still nothing? Can you make sure my email isn't on your block list?

  • chrisjaeger

    This has been a problem with Jotform for three years now. How about a permanent fix?

  • DSDRemovals

    Hi,

    I have done everything mentioned above, but still no emails ??

  • HMApartsplan

    I'm unable to receive your emails from JotForm Support, why is this?

  • Kelly

    Is danwoodley63@gmail.com on your blocked list? He used to receive emails but then a few months back they stopped and now he is logging into jot form account to see submissions. Thx

  • missrooster92

    I've tried this as well- and Nothing- I even tried numerous email smtp and the jotform one. Nada coming thru.

  • Luciano7

    Pelo que vemos o problema persiste e ninguém resolve.

    Alguém tem alguma alternativa de formulário pra sugerir?

    Jotforma já era!!!

  • Keithy

    Has the known issue of emails not being received by yahoo email address been resolved?

  • Suntimes

    Problem solved. Very helpful link.

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